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On Cisco Jabber: Click Menu > Options > Audio. On a Cisco Webex Desk Series: Tap on the screen and select from the available audio devices in the upper right corner. On a Cisco IP Phone with Multiplatform Phone Firmware: Press Applications and select Status > Accessories. On a Cisco IP Phone connected to Cisco Unified Communications Manager: Press Applications and select Accessories. Make sure that all cords are properly plugged in.Ĭheck your device settings to see if your headset is detected. Press and hold for 4 seconds to power your headset off and place your headset in the cradle on the base.Ĭheck the connection between your headset base and your call device. Unplug your headset base from its power source, wait a moment, and plug the power source back in. If you are using the Cisco Headset 560 Series: Unplug and replug your headset into your call device If you are using the Cisco Headset 520 Series or Cisco Headset 530 Series: Try these actions first if you have trouble with your Cisco Headset 500 Series. Report Headset Issues Through Your Cisco IP Phone What to Do First If you experience problems, your administrator can help troubleshoot the root cause of the problem. You cannot be understood when you speak into the headset microphone. The sound in your headset speakers is poor. Your headset cannot communicate with your selected call device. You may experience issues related to the following scenarios: Troubleshoot Your Cisco Headset 500 Series Replace Your Cisco Headset 500 Series Ear Pads.Find Your Headset Serial Number on a Cisco IP Phone.Check Your Headset Firmware on Cisco Jabber.Check Your Headset Firmware on Multiplatform Phones.Check Your Headset Firmware on On-Premises Phones.Upgrade Your Headset on Cisco Accessory Hub.Upgrade Your Cisco Headset to the Latest Release on Webex.Update Your Headset Firmware on Cisco Jabber.Update Your Cisco Headset Firmware With a Cisco IP Phone.Report Headset Issues Through Your Cisco Webex Desk Series.Report Headset Issues Through Your Multiplatform Phone.Report Headset Issues Through Your Cisco IP Phone.There is No Audio With Bluetooth Turned On.

Problems with Your Bluetooth Connection.

Conference Feature Issues on Your Cisco Headset 560 Series.

Your Headset Does Not Alert You to Incoming Calls on a Cisco IP Phone.

Other People Can't Hear You on Your Cisco Headset 560 Series.

Other People Can't Hear You on Your Cisco Headset 520 Series or Cisco Headset 530 Series.

You Can't Hear Sound Through Your Wireless Headset.

You Can't Hear Sound Through Your Cisco Headset 520 Series and Cisco Headset 530 Series.

You Hear Garbled or Inconsistent Sound in Your Wireless Headset.

You Hear Garbled or Inconsistent Sound in Your Wired Headset.

Troubleshoot Your Cisco Headset 500 Series.